The Oracle Shop

What are your shipping costs?

FREE Standard Post for orders within Australia and valued at $100 AUD or above*

$9.95 AUD for Standard Post for orders within Australia under the value of $100 AUD

$14.95 for Express Post with Signature

*Note: there may be shipping costs required for one-off, larger items e.g. Large Crystals

How long will it take for me to receive my order?

All online orders are processed and shipped daily Monday – Friday. If your order is placed before 8 am and your items are in stock it will usually be shipped the same day, however please note that this may be prolonged slightly during sale periods, and during the current COVID19 situation.

Once shipped, deliveries are generally between 1-5 days depending on which state you live in - we ship from Albury NSW.

How can I track my package?

Once your parcel has been sent your order will be updated with tracking details. You will receive email notification of your unique code.

What payment methods do you accept?

We accept all major credit cards through the Shopify Payment Gateway. We also offer PayPal and AfterPay.

Can I pick up an online order instore?

Yes, of course! You're able to pick up online orders from shop 7/519 Dean St Albury NSW 2640

Can I return an online order instore?

Yes, please make sure you bring your order receipt with you.

Where are you located?

You'll find us at 483 Dean St Albury NSW 2640

Do you deliver to international locations?

Unfortunately we DO NOT deliver internationally. We do deliver Australia wide.

What currency is used online?

All prices are in AUD

Do you offer returns and/or exchanges?

Yes, we do but only with receipt of purchase. Items must be presented in the same manner as when sold, i.e. packaged and unworn.

What do I do if my order is wrong or faulty?

First of all, we're sorry. Mistakes do happen sometimes. Please call us to find out next steps.

My package has been damaged in transit

We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit through Australia Post, we cannot accept responsibility. All complaints are to be forwarded directly to Australia Post.

Can I purchase a gift card?

Yes, gift cards are available for purchase both instore and online.

Can I change or cancel my order once it has been placed?

Yes, if your order hasn't already been sent. Please call us for more information.

If your order has been sent you cannot make any changes due to packing and shipping procedures. This includes cancelling or swapping of any sizes or items within your order. Rest assured we do have a flexible returns policy should you receive your order and its not quite right for you!